Effective Date: April 22, 2025
Eteris Life ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your information when you use our websites eteris.life and/or eteris.com.au, our storytelling tools, and related services ("Services").
We may collect and process the following types of information:
-Name, email address, and contact details
-Date of birth and demographic information
-Story inputs (text, images, video, voice)
-Audio or video recordings provided by users
-Information about family members if shared voluntarily
-Device type, browser, and operating system
-IP address and geolocation (where permitted)
-Cookies and usage data (see Cookie section below)
We use your information to:
-Provide and personalise our AI storytelling services
-Generate and preserve digital legacy content
-Enhance our Services and improve user experience
-Respond to your inquiries and support requests
-Send service updates and occasional promotional offers (only with your consent)
-We do not sell or rent your personal information.
We only share your data:
-With trusted partners or processors (e.g. AI transcription, hosting services) necessary to deliver our Services
-When required by law, regulation, or legal process
-With your explicit consent (e.g. publishing a story to a public gallery or sharing with family)
All vendors are bound by confidentiality and data protection agreements.
Our AI may be used to generate narratives or replicate voices based on your inputs. These tools are opt-in only, and you may delete or request access to any generated data at any time.
We do not use your voice or likeness for training our models or for commercial use without your express permission.
We store your data on secure servers within Australia and compliant third-party cloud infrastructure.
-Access is restricted to authorised personnel
-Regular backups and encryption protocols are enforced
-Data is retained only as long as necessary for the purpose you provided it
You have the right to:
-Access the personal data we hold about you
-Correct or update your information
-Request deletion of your data ("right to be forgotten")
-Withdraw consent where applicable
To exercise these rights, please contact us at hello@eteris.com.au.
We use cookies to improve your experience. You can manage your cookie preferences via your browser settings.
Our website may contain links to third-party platforms (e.g. Stripe, Calendly, etc.). We are not responsible for their privacy practices.
Our services are not intended for individuals under 16 without parental consent.
If you are located in the European Economic Area (EEA), you have the right to:
-Access your personal data
-Request correction or deletion (right to be forgotten)
-Restrict or object to processing
-Request data portability
-Withdraw consent at any time (where processing is based on consent)
-Lodge a complaint with a supervisory authority
We process your data based on your consent or our legitimate interest in providing a meaningful and secure service. If you’d like to exercise any of these rights or ask questions, please email us at hello@eteris.com.au.
We may update this Privacy Policy from time to time. The latest version will always be posted at eteris.com.au/privacy-policy. Significant changes will be communicated to users where applicable.
If you have any questions about this policy or how we handle your data, reach out to:
Eteris Life
Email: hello@eteris.com.au
Website: https://eteris.com.au and https://eteris.life
Last updated: April 22, 2025